/* ========================================
   JEFAOPS DASHBOARD — Operator command center
   Extends the brand design system
   ======================================== */

:root {
  --bg: #FAF7F2;
  --bg-alt: #F2EDE4;
  --fg: #1C1410;
  --accent: #C85C1A;
  --accent-warm: #E8834A;
  --accent-deep: #8B3A0A;
  --surface: #FFFFFF;
  --text-muted: #6B5E52;
  --text-light: #9C8E84;
  --border: #E0D8CE;
  --tag-bg: #FEF0E6;
  --tag-text: #8B3A0A;
  --agent-green: #2D8A4E;
  --red: #C43B3B;
  --amber: #B8860B;
  --font-display: 'Fraunces', Georgia, serif;
  --font-body: 'Outfit', system-ui, sans-serif;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { font-size: 16px; -webkit-font-smoothing: antialiased; }
body { font-family: var(--font-body); background: var(--bg); color: var(--fg); line-height: 1.6; }

/* ===== NAV ===== */
.dash-nav {
  position: sticky; top: 0; z-index: 100;
  background: rgba(250, 247, 242, 0.92);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--border);
}
.dash-nav-inner {
  max-width: 1400px; margin: 0 auto;
  padding: 14px 32px;
  display: flex; align-items: center; justify-content: space-between;
}
.dash-logo {
  font-family: var(--font-display); font-weight: 800;
  font-size: 1.2rem; color: var(--fg); text-decoration: none;
  letter-spacing: -0.02em;
}
.agent-badge {
  display: flex; align-items: center; gap: 8px;
  font-size: 0.75rem; font-weight: 500;
  color: var(--agent-green);
  background: rgba(45, 138, 78, 0.08);
  padding: 6px 14px; border-radius: 20px;
  letter-spacing: 0.02em; text-transform: uppercase;
}
.agent-dot {
  width: 7px; height: 7px; border-radius: 50%;
  background: var(--agent-green);
  box-shadow: 0 0 0 3px rgba(45, 138, 78, 0.2);
  animation: pulse 2s ease-in-out infinite;
}
@keyframes pulse { 0%,100%{opacity:1} 50%{opacity:0.4} }

/* ===== MAIN LAYOUT ===== */
.dash-main {
  max-width: 1400px; margin: 0 auto;
  padding: 28px 32px 60px;
}

/* ===== STATS ROW ===== */
.stats-row {
  display: grid; grid-template-columns: repeat(5, 1fr);
  gap: 12px; margin-bottom: 28px;
}
.stat-card {
  background: var(--surface);
  border: 1px solid var(--border); border-radius: 12px;
  padding: 20px 24px;
  display: flex; flex-direction: column; gap: 4px;
}
.stat-label {
  font-size: 0.7rem; font-weight: 600;
  color: var(--text-light); text-transform: uppercase;
  letter-spacing: 0.06em;
}
.stat-value {
  font-family: var(--font-display); font-weight: 700;
  font-size: 2rem; color: var(--fg);
  letter-spacing: -0.03em;
}
.stat-card--green .stat-value { color: var(--agent-green); }
.stat-card--amber .stat-value { color: var(--amber); }

/* ===== DASH GRID ===== */
.dash-grid {
  display: grid; grid-template-columns: 1fr 1fr;
  gap: 20px; margin-bottom: 28px;
}

/* ===== PANELS ===== */
.dash-panel {
  background: var(--surface);
  border: 1px solid var(--border); border-radius: 14px;
  overflow: hidden;
}
.dash-panel--full { margin-bottom: 28px; }
.panel-header {
  padding: 18px 24px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
  flex-wrap: wrap; gap: 12px;
}
.panel-title {
  font-family: var(--font-display); font-weight: 700;
  font-size: 1.1rem; color: var(--fg);
}
.panel-body { padding: 24px; }

/* ===== BUTTONS ===== */
.btn-sm {
  font-family: var(--font-body); font-size: 0.75rem;
  font-weight: 600; padding: 7px 16px;
  background: var(--tag-bg); color: var(--accent-deep);
  border: 1px solid rgba(200,92,26,0.15); border-radius: 8px;
  cursor: pointer; transition: all 0.15s;
}
.btn-sm:hover { background: var(--accent); color: #fff; border-color: var(--accent); }
.btn-primary {
  font-family: var(--font-body); font-size: 0.85rem;
  font-weight: 600; padding: 10px 24px;
  background: var(--accent); color: #fff;
  border: none; border-radius: 8px;
  cursor: pointer; width: 100%;
}
.btn-primary:hover { background: var(--accent-deep); }

/* ===== FILTER PILLS ===== */
.filter-group { display: flex; gap: 4px; }
.filter-btn {
  font-family: var(--font-body); font-size: 0.7rem;
  font-weight: 500; padding: 5px 12px;
  background: transparent; color: var(--text-muted);
  border: 1px solid var(--border); border-radius: 6px;
  cursor: pointer; transition: all 0.15s;
}
.filter-btn.active,
.filter-btn:hover { background: var(--fg); color: #fff; border-color: var(--fg); }

/* ===== TICKET LIST ===== */
.ticket-list {
  max-height: 500px; overflow-y: auto;
}
.ticket-item {
  padding: 16px 24px;
  border-bottom: 1px solid var(--border);
  cursor: pointer; transition: background 0.1s;
  display: flex; align-items: flex-start; gap: 14px;
}
.ticket-item:hover { background: var(--bg); }
.ticket-item:last-child { border-bottom: none; }
.ticket-status-dot {
  width: 8px; height: 8px; border-radius: 50%;
  margin-top: 6px; flex-shrink: 0;
}
.ticket-status-dot--auto_resolved { background: var(--agent-green); }
.ticket-status-dot--escalated { background: var(--amber); }
.ticket-status-dot--open { background: var(--accent); }
.ticket-status-dot--closed { background: var(--text-light); }
.ticket-info { flex: 1; min-width: 0; }
.ticket-subject {
  font-weight: 600; font-size: 0.85rem;
  color: var(--fg); margin-bottom: 3px;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.ticket-meta {
  font-size: 0.72rem; color: var(--text-light);
  display: flex; gap: 12px; flex-wrap: wrap;
}
.ticket-tag {
  font-size: 0.65rem; font-weight: 600;
  padding: 2px 8px; border-radius: 4px;
  background: var(--tag-bg); color: var(--tag-text);
  text-transform: uppercase; letter-spacing: 0.04em;
  white-space: nowrap;
}
.ticket-tag--escalated { background: #FFF3CD; color: #856404; }

/* ===== BRIEFING ===== */
.briefing-text {
  font-size: 0.88rem; color: var(--fg); line-height: 1.8;
  white-space: pre-wrap;
}
.briefing-text strong, .briefing-text b { color: var(--accent-deep); }
.briefing-date {
  font-size: 0.72rem; color: var(--text-light);
  margin-top: 16px; padding-top: 12px;
  border-top: 1px solid var(--border);
}

/* ===== FAQ GRID ===== */
.faq-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: 1px; background: var(--border);
  padding: 0;
}
.faq-card {
  background: var(--surface); padding: 24px;
}
.faq-q {
  font-weight: 600; font-size: 0.85rem;
  color: var(--fg); margin-bottom: 8px;
}
.faq-a {
  font-size: 0.8rem; color: var(--text-muted);
  line-height: 1.6; margin-bottom: 10px;
}
.faq-cat {
  font-size: 0.65rem; font-weight: 600;
  color: var(--accent); text-transform: uppercase;
  letter-spacing: 0.04em;
}

/* ===== MODAL ===== */
.modal-overlay {
  position: fixed; inset: 0; z-index: 200;
  background: rgba(28, 20, 16, 0.5);
  display: none; align-items: center; justify-content: center;
  padding: 20px;
}
.modal-overlay.open { display: flex; }
.modal {
  background: var(--surface); border-radius: 16px;
  max-width: 600px; width: 100%;
  max-height: 80vh; overflow-y: auto;
  padding: 32px; position: relative;
}
.modal-close {
  position: absolute; top: 16px; right: 20px;
  background: none; border: none;
  font-size: 1.4rem; color: var(--text-light);
  cursor: pointer;
}
.modal-title {
  font-family: var(--font-display); font-weight: 700;
  font-size: 1.1rem; margin-bottom: 20px;
}
.modal-body h3 {
  font-family: var(--font-display); font-weight: 700;
  font-size: 1rem; margin-bottom: 16px;
}
.modal-body .detail-row {
  display: flex; gap: 12px; margin-bottom: 10px;
  font-size: 0.82rem;
}
.detail-label {
  font-weight: 600; color: var(--text-light);
  min-width: 100px;
}
.detail-value { color: var(--fg); }
.modal-body .ai-response {
  margin-top: 16px; padding: 16px;
  background: var(--bg); border-radius: 8px;
  font-size: 0.82rem; line-height: 1.7;
  white-space: pre-wrap;
}
.modal-body .customer-msg {
  margin-top: 12px; padding: 16px;
  background: var(--bg-alt); border-radius: 8px;
  font-size: 0.82rem; line-height: 1.7;
  white-space: pre-wrap; border-left: 3px solid var(--border);
}

/* ===== FORM ===== */
.faq-form { display: flex; flex-direction: column; gap: 14px; }
.form-row { display: flex; flex-direction: column; gap: 4px; }
.form-row label {
  font-size: 0.72rem; font-weight: 600;
  color: var(--text-muted); text-transform: uppercase;
  letter-spacing: 0.04em;
}
.form-row input, .form-row textarea, .form-row select {
  font-family: var(--font-body); font-size: 0.85rem;
  padding: 10px 14px;
  border: 1px solid var(--border); border-radius: 8px;
  background: var(--bg); color: var(--fg);
}
.form-row textarea { resize: vertical; }
.form-row-split { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.form-row-split > div { display: flex; flex-direction: column; gap: 4px; }
.form-row-split label {
  font-size: 0.72rem; font-weight: 600;
  color: var(--text-muted); text-transform: uppercase;
  letter-spacing: 0.04em;
}
.form-row-split input, .form-row-split select {
  font-family: var(--font-body); font-size: 0.85rem;
  padding: 10px 14px;
  border: 1px solid var(--border); border-radius: 8px;
  background: var(--bg); color: var(--fg);
}

.text-muted { color: var(--text-light); font-size: 0.85rem; padding: 24px; }
.empty-state { text-align: center; padding: 48px 24px; color: var(--text-light); font-size: 0.85rem; }

/* ===== RESPONSIVE ===== */
@media (max-width: 900px) {
  .stats-row { grid-template-columns: repeat(3, 1fr); }
  .dash-grid { grid-template-columns: 1fr; }
  .faq-grid { grid-template-columns: 1fr; }
}
@media (max-width: 600px) {
  .dash-main { padding: 16px; }
  .stats-row { grid-template-columns: repeat(2, 1fr); }
  .dash-nav-inner { padding: 12px 16px; }
  .form-row-split { grid-template-columns: 1fr; }
}